Returns & Refund Policy

1. Purchases Made Directly on gosales.shop

2. Purchases Made via Etsy

If you purchased a GOSALESLTD product through our Etsy store, the following returns policy applies:

• You may return an item within 3 days of the confirmed delivery date.
• Items must be unused, in their original condition, and returned in original packaging.
• Contact us through the Etsy messaging system to initiate a return and receive return instructions.
• Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrect.
• Refunds will be processed via Etsy within 5–7 working days of receiving the returned item.

3. Purchases Made via eBay

If you purchased a GOSALESLTD product through our eBay store, the following returns policy applies:

• You may return an item within 3 days of the confirmed delivery date.
• Items must be unused, in their original condition, and returned in original packaging.
• Open a return request through the eBay platform. Do not contact us separately — all returns must be initiated via eBay.
• Return shipping costs are the responsibility of the buyer unless the item is faulty or incorrectly described.
• Refunds are processed via eBay in accordance with their standard seller policies.

4. Damaged or Incorrect Items

Regardless of the purchase platform, if you receive an item that is:

• Damaged or defective on arrival
• Significantly different from the listing description
• The wrong item entirely

Please contact us within 24 hours of delivery with your order details and photographs. We will arrange a resolution including replacement or refund where applicable.

5. Non-Returnable Items

The following items cannot be returned under any circumstances:

• Items that have been used, worn, or washed
• Items without original packaging or tags
• Cosmetics and skincare products once opened
• Items purchased in a sale or clearance promotion
• Personalised or custom-made items

6. Contact Us

For any queries regarding this policy, please contact us: